These Terms and Conditions govern the purchase of the products offered on this website. Submitting the order form entails full acceptance of these conditions.
Product features are described on the relevant pages. Images are indicative and may differ slightly from the actual product. Availability is subject to stock.
By completing the form with your details you place an order request. The order is considered confirmed only after a phone call from one of our operators, who verifies the details and availability. If you cannot be reached by phone, the order may not be confirmed and fulfilled.
The prices shown are expressed in local currency and are inclusive of applicable taxes, save for any shipping costs indicated before confirmation. Promotions are valid for the period or while stocks last, as indicated.
Payment is made on delivery (cash on delivery), in cash or by other means accepted by the courier where available. No advance payment is required at the time of ordering.
Shipping is handled by express courier and normally takes place within 24/48 working hours of phone confirmation of the order. Delivery times may vary depending on the area and factors beyond the Seller’s control.
The terms for withdrawal, returns and warranty are described in the Return Policy, which forms an integral part of these Terms.
All products are covered by the legal guarantee of conformity provided for by the applicable consumer protection legislation. In the event of a lack of conformity, the customer is entitled to have the goods brought into conformity as provided by law.
The Seller is not liable for disruptions or delays due to force majeure or to acts of third parties (for example couriers). The product must be used in accordance with the instructions and normal care.
These Terms are governed by the law applicable at the consumer’s place of residence. Any disputes fall under the jurisdiction of the consumer’s court where provided by law. The consumer may also use the European online dispute resolution (ODR) platform.
For any information regarding your order you can contact us at the contact form on erboristeriaviaroma.com.
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