You may request a return of the product within the period provided by consumer protection law (generally 14 days, extended to 30 days as our commercial choice) from receipt of the goods, without having to give a reason.
To start the procedure simply contact our support at the contact form on erboristeriaviaroma.com, indicating your details and the order reference. We will provide all the instructions needed for the return.
The product must be returned intact, complete with all its parts and, where possible, in its original packaging. The Owner reserves the right to assess the condition of the returned goods. Some products, due to their nature or conditions of use, may not be suitable for return: in such cases our support will propose the most appropriate solution (for example replacement or assistance).
Once the return has been received and checked, any refund due is processed using the method agreed with the customer, within the timeframes provided by applicable law.
All products are covered by the legal guarantee of conformity. In the event of a defect, contact support: we will assess repair, replacement or the most appropriate solution as provided by law.
Unless otherwise indicated or agreed, any costs for returning the product are borne by the customer. Our support will inform you of all details in advance.
For assistance with returns and warranty write to the contact form on erboristeriaviaroma.com.
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